速卖通卖家如何回复买家的退换货？-ESG跨境

速卖通卖家为了进步买家的购物体验，为买家设置了退换货服务，买家满足相干的请求就可以实现退换货。那么，你知道当速卖通的卖家受到退换货的申请之后要如何进行回复吗？

第一，如果速卖通买家在收到货物时候认为不满意想要退货，卖家接收退货，退货的回复如下：

Dear，we accept return or exchange. Pls. send your item back to:

XX，XXXX，XXXX，BeiJing，China

I’ll issue you the refund (excluding the postage) via PayPal once I receive your parcel.

Thanks.

第二，当买家在购置的到不适合的产品请求换货时，如果卖家接收换货，换货的回复如下：

Sure, you can send it back for exchange. Pls. send your item back to:

XX, XXXX, XXXX Shanghai, China

We will send you a new one after receiving your parcel. Please be aware the return shipping cost and re-send shipping cost will be charged on your side.

Thanks for your understanding and any other questions feel free to let me know.

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。